About 2-3 weeks. For this type of on demand express product we like to allow about 2-3 weeks from time time you place the order to the time you receive it. It can vary depending on how busy we are with other orders placed before yours, how many decorations are required, and how long the shipping takes from us to you. Often it is quicker, but we like to under promise and over deliver. What takes place during this time is getting the blank stock items into our warehouse, preparing your custom design artwork so it can be applied to the blank product, printing or embroidering your items, and transit time to you.

Yes absolutely. Our preset designs are just examples which can be fully changed. You can add your own text and choose the font, style and colours, upload your own logos and images.

Yes, but you must choose one of our preset Templates containing Names & Numbers. You must completely finish your design, and we recommend saving your finished design, then click the Cart button. A popup window will appear with fields where you can enter individual names, numbers and quantities by adding more rows. Your order will be ready for checkout once you add to cart, so make sure your design is fully complete and your names and numbers are all correct before proceeding to the next step.

Yes, you can view the Pricing and Discounts next to the Cart button to see the detailed pricing information, or in the Pricing tab after the Description. The initial displayed price is for the blank product for 1 piece which incurs a surcharge, but once you update your order quantity to the MOQ the surcharge will automatically be removed. Custom decorated area costs will be added automatically. Pricing will automatically update for you as your quantity meets a pricing tier.

Yes. Just save your design, start a new product and select My Saved Designs. Select your saved design, then it will be added to the new product.

There are many things that can affect the colours used in your design compared with the physical product received. Our standard colours have set Hex, PMS and CMYK colour matching to help overcome colour discrepancies, but may still have some variation. It is a good idea to pay attention to the colour codes chosen, especially if you need specific colours. Here are some common perspectives on colour variations: 1. Every device screen manufacturer will have variations in the colour output, so screen colours will be different even when the same colours are displayed, and they are all correct according to the colour of the real physical product. 2. Different brightness and other device settings will be different on each person's screen and therefore look different to each person even if the same colours are displayed, and all are still correct according to the real physical product. 3. Manufacturing colour mixing in each batch will have some variance, just like different paint batches and is still correct on the real physical product.